The website theloSouvlakia.gr reserves the right to modify, alter, or discontinue any feature of the site at any time, including but not limited to its content and availability. The theloSouvlakia.gr network is solely an online platform that provides information and facilitates communication between merchants and users.
theloSouvlakia.gr bears no responsibility for the quality of goods or services offered by its commercial members (grill houses or restaurants). All questions or comments regarding products or services displayed through theloSouvlakia.gr should be directed to the respective merchant.
2. Limitation of Liability
A. You expressly agree that the use of this website is at your sole risk. Neither theloSouvlakia.gr, its affiliates, nor any of their employees, agents, or suppliers guarantee uninterrupted or error-free operation of the website, nor do they guarantee the results obtained from its use or the reliability of any information, service, or goods provided through it.
B. This disclaimer applies to any damages caused by failure of performance, error, omission, inaccuracy, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction, or unauthorized access to, alteration of, or use of this site — whether for breach of contract, tort (including negligence), or any other cause of action.
C. Under no circumstances shall theloSouvlakia.gr, or any individual or entity involved in the creation, production, or distribution of this website or its content, be held liable in tort (including negligence) or under any legal theory (including strict liability) for any damages — including, without limitation, direct, indirect, incidental, special, punitive, consequential, or similar damages — such as loss of profits, revenue, use, or other economic loss arising from the use or inability to use the website. By using this website, you acknowledge that the provisions of this section apply to both the use and content of the site. Applicable law may not allow the limitation or exclusion of liability for incidental or consequential damages, so the above limitation may not apply to you. In any case, the total liability of theloSouvlakia.gr for damages, losses, or causes of action — whether in contract, tort (including user negligence), or under any other legal theory (including strict liability) — shall not exceed the amount you paid, if any, for accessing the website.
3. Usage Restrictions
A. This website contains material, trademarks, and other proprietary information — including, without limitation, text, software, and photographs — protected by copyright law. You may not modify, publish, transmit, display, participate in the transfer or sale, create derivative works from, or exploit any part of the content of this site in any way, in whole or in part. Under copyright law, no copying, redistribution, retransmission, publication, or commercial use of downloaded material is permitted without the express written permission of theloSouvlakia.gr. In the case of any permitted copying, redistribution, or republication of material, no changes or deletion of author attribution, trademark notices, or copyright notices shall be made. Users do not acquire any ownership rights by downloading files to their personal computer.
B. The above provisions benefit theloSouvlakia.gr, its branches, affiliates, suppliers, and authorized representatives. Each of the aforementioned parties has the right to claim and enforce compensation directly or on behalf of theloSouvlakia.gr.
4. Trademarks
The brand name theloSouvlakia.gr, its trademark, and logo displayed on this site are trademarks of the company “D. Poulis – D. Koundourakis & Co EE,” operating under the trade name theloSouvlakia.gr. All other trademarks appearing on the site are the property of their respective owners.
5. Menu Accuracy
theloSouvlakia.gr is not responsible for the accuracy or reliability of restaurant menu content, nor for the location or timing of product deliveries. Any liability arising from the use of this website lies solely with the respective merchant or business owner, not with theloSouvlakia.gr or its operating company “D. Poulis – D. Koundourakis & Co EE.”
6. Links & Banners
theloSouvlakia.gr does not control the availability, content, privacy policies, quality, or completeness of services offered by external websites linked via hyperlinks or advertising banners. Therefore, any issues encountered during visits or use of such websites must be addressed directly with the respective providers, who bear full responsibility for their services. theloSouvlakia.gr should not be considered as endorsing or accepting the content or services of these external sites, nor as being affiliated with them in any way.
7. Modification of Terms
theloSouvlakia.gr reserves the right to change or modify the terms and conditions governing the use of this website at any time, including, without limitation, the introduction of fees or charges. Such changes will take effect immediately upon notice, which may be provided through any means — including, but not limited to, posting on the website, email, or other communication channels. Your continued use of the website after such notice constitutes acceptance of the changes. theloSouvlakia.gr also reserves the right to add or remove restaurant menus, featured listings, or advertising banners at any time and without prior notice, if they do not comply with its operational guidelines.
8. Miscellaneous
These Terms of Use constitute the entire agreement between the parties regarding the subject matter herein and supersede all prior written or oral agreements. These terms shall be interpreted in accordance with the laws of the state.
9. Credit Card Usage
(Applicable if the store accepts direct card payments to its own accounts)
If using EveryPay: Recognizing the importance of secure electronic payments, EveryPay is a licensed Payment Institution by the Bank of Greece (decision no. 280/3/23-7-2018, Government Gazette B 3010/25-7-2018). It securely processes card payment transaction data in accordance with the regulatory framework of the card transaction security management standard. EveryPay is certified under the PCI DSS standard and all services are conducted through secure 256-bit SSL connections. It also supports 3D Secure for VISA and MasterCard cards, requiring the payer to enter their personal secret code to complete the transaction.
If using Alpha Bank e-Commerce: All card payments are processed via Alpha Bank’s “Alpha e-Commerce” platform, using TLS 1.2 encryption with a 128-bit SSL protocol. Encryption ensures that information is encoded until it reaches the designated recipient, who can decode it using the appropriate key.
10. Privacy Policy
The TheloSouvlakia.gr app requires user permission in order to initiate calls to listed stores.
11. Payment Methods
theloSouvlakia.gr is not involved in any store payment transactions made via telephone orders.
It may receive a commission (charged to the store only, not to users or orders) from stores that have entered into an agreement for per-order payments — whether by cash, bank transfer, or online payment.
a. Cash on Delivery You may pay in cash upon delivery to the location of your choice, directly to the store’s delivery staff.
If your order is valid, you will receive a confirmation from theloSouvlakia.gr once the store receives it — provided you have entered your email in the order form.
If no email is provided, theloSouvlakia.gr ensures the store receives and processes the order on time, assuming the contact details are correct, but no further notification will be sent to the user.
b. Credit Card Payment Card payment is available only for stores using the TheloSouvlakia online ordering platform on their site, and thus also on theloSouvlakia.gr.
Card payments are fully secure and credited immediately. Users are redirected to the secure server of the financial institution used by the store (EveryPay, Piraeus Bank, Alpha Bank, or Viva Payments). Once card details are entered and approved, the transaction is completed and the store is notified.
If the order is valid and the card approved, you will receive confirmation from theloSouvlakia.gr — provided you have entered your email in the order form.
Additional Information
a) How secure is credit card payment? The process is fully secure.
For EveryPay transactions: EveryPay is licensed by the Bank of Greece and certified under PCI DSS. All services use 256-bit SSL encryption and support 3D Secure for VISA & MasterCard. The payer must enter their secret code to complete the transaction.
For other payment platforms (Piraeus Bank, Alpha Bank, Viva Payments), users are redirected to the secure server of the respective financial institution.
b) What is the CVC / CVV field? It’s a three-digit code on the back of your credit card, used for added security. You’ll need to enter it to complete your transaction.
c) What if an error occurs during payment? If the connection drops, you press cancel, or don’t wait for the bank’s response time, your transaction is still recorded. If your card is approved and the amount is held, your money is safe. The process is automated and monitored.
12. Refund Policy
If your order is not fulfilled and you paid by card, the refund will be issued by the store either via a new bank transaction or by canceling the digital deposit. Prior communication with TheloSouvlakia.gr and confirmation from the user (including the email receipt from the financial institution showing the reference or approval code) is required.
13. Product Delivery Policy
theloSouvlakia.gr is responsible for promptly transmitting the order to the store, which is solely responsible for accepting and delivering it.
If a product is unavailable or the store cannot fulfill the order, it will contact you to arrange changes or corrections.
14. Contract Terms
Our company reserves the right to modify these terms and is responsible for updating the transaction terms text whenever changes are made.
